I bought a Zeus Pro 640 100mm 60hz early Feb and when I received it there were several problems with the unit. The ocular lens had a small flat spot in the middle of it that was causing light to refract/bend around it and the image was distorted around the edges as well. The heat detection sort of worked in black/white but I couldn't see my dog in the backyard in 50° weather in any of the color modes.
I sent it in to Armasight 2 days after receiving it and still haven't received it back. They told me both lenses were bad as was the core. Seems like something QA should've caught before shipping it out. I've called once a week and have consistently been told "it will ship out tomorrow or the next day" yet here we are 2 months later. I felt like I was constantly getting lied to and they've never called me back when they said they would.
Three weeks ago I asked for a manager and talked to Andrew. He told me that there are some design changes in the works and they were going to send me one of the redesigned units once testing is completed on the prototypes. He said, in the mean time, he would send out a loaner 30hz unit that I could use during the 45-60 day wait for production to spin up on the revamped design. I thought this was pretty stand up of them and my attitude towards the company started to change. Andrew said he'd get the 30hz loaner unit out to me overnight and I'd have it by the weekend. It's been 3 weeks and I still haven't received anything. I don't want to be an asshole but I feel like I might have to get a lawyer involved.
I sent it in to Armasight 2 days after receiving it and still haven't received it back. They told me both lenses were bad as was the core. Seems like something QA should've caught before shipping it out. I've called once a week and have consistently been told "it will ship out tomorrow or the next day" yet here we are 2 months later. I felt like I was constantly getting lied to and they've never called me back when they said they would.
Three weeks ago I asked for a manager and talked to Andrew. He told me that there are some design changes in the works and they were going to send me one of the redesigned units once testing is completed on the prototypes. He said, in the mean time, he would send out a loaner 30hz unit that I could use during the 45-60 day wait for production to spin up on the revamped design. I thought this was pretty stand up of them and my attitude towards the company started to change. Andrew said he'd get the 30hz loaner unit out to me overnight and I'd have it by the weekend. It's been 3 weeks and I still haven't received anything. I don't want to be an asshole but I feel like I might have to get a lawyer involved.