Anybody that has trouble with a pts thermosight.Go to Raymairne.com for your warranty service at least try it first.After wasting about a hour on Flirs automated mess it told me to go to Raymairne.com.An it went smooth from there.I had a pts 233 die on my Saturday.
It's my understanding they have contracted a outside customer service contractor. Is ray marine it? All I saw was boat sales seems strange. But it's also strange to me that flir cant manage their own customer service. But with 5 out of the last 10 flirs sold going out in the first month I guess they need help.
Raymarine has been a vendor for FLIR for several years that I know of and they do all sorts of boat electronics. How they ended up being the subcontractor for FLIR service just seems weird. However, they will have an easy go of it to improve upon what FLIR was offering.
Still, that sort of makes me question the brand when they aren't taking care of their own products and customers.
Flir is having issues 6 of the last 10 536's myself and another dealer have sold were returned with issues. They need to let the guys from the military side come over and help out.
I had to ship my Armasight Zeus into FLIR two weeks ago. Googled where I was shipping it to and saw the location in Nashua, NH is a Raymarine/FLIR facility. Based on what I read on other forums, past places for repair seemed to be in California and I think Oregon. Hoping the place I sent it to, being Raymarine, will sort out the issues with it quicker than other facilities. Dreading the possibility of being without it for a few months.
Unfortunately, I picked mine up on February 6th - before reading the post by TEXASLAWMAN. Doh! Though my only other option in my price range for a 3x native magnification and 640 resolution was an ATN... not sure that is any better quality wise heh.
ATN is worse, but Flir seems to be giving them a fight for that last place position lately.
How did you get a hold of them they've had mine for 2 months and can't even get somebody on the phone or to return a email.Just had to contact RayMarine to send in my Armasite Zeus- Purchased 2014- Not coming on.
Went smoothly, I will send it to them tomorrow. She said wait time is 10 days +/-.
Sean
I called the PH# on Raymarines website, they answered and thank the LORD for that . I even put a note in there to do a firmware update if they are able to.How did you get a hold of them they've had mine for 2 months and can't even get somebody on the phone or to return a email.
They finally called me back today.I called the PH# on Raymarines website, they answered ;)and thank the LORD for that . I even put a note in there to do a firmware update if they are able to.
Sean
Was out with a buddy last night that has a PTS536. Sounder walking toward us and his scope turns off and will not turn back on. This isn't the first time it's happened. Both times on cold nights
He reached out to FLIR 2 weeks ago and still hasn't heard back. Don't recommend anyone deal with these fools.