Pulsar Trail XQ38 -Need Help

Discussion in 'Optics' started by Cody_McGuire, Mar 20, 2018.

  1. Cody_McGuire

    Cody_McGuire New Member

    Joined:
    Jul 13, 2017
    Messages:
    2
    I am having trouble with a few things with my Scope/App.

    I cant seem to get the videos from the app saved to my IPhone in any type of way. (emailing them to myself, text, etc. nothing). I am connected and can view the files but can not get them off my scope. iv heard this could be due to a firmware update, but when I try press check for update, it reads "please connect to the internet for this operation". I have went and looked at the updates on Pulsars Website but I'm a little confused on exactly what to do.

    note - in the app under application settings, it reads version 3.1.2

    I would really love to have the latest version so I can have audio with my videos. Also, while I have been trying a few things on the app and internet, SEVERAL of my videos have been deleted somehow and I can not find them anywhere on the app. Is there any way to try and get them back?

    Can anybody point me in the right direction on how to do this please?
     

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