Any help with Flir Thermal scope repair

Discussion in 'Night Vision/Thermal' started by steve13, Mar 13, 2021.

  1. steve13

    steve13 New Member

    Joined:
    Mar 28, 2018
    Messages:
    16
    I have an out o warranty Flir PTS 233 that will not record, it say no memory available even though I deleted the files and then formatted it

    Works fine as a scope just lost internal recording

    Any help appreciated
     
  2. Ben

    Ben New Member

    Joined:
    May 21, 2017
    Messages:
    2
    What is everyone doing with their armasight scopes that are out of warranty and not working? Flir will not service them so I basically have a $7000 paper weight
     
  3. Ratdog68

    Ratdog68 LSB Official Story Teller LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Jul 7, 2013
    Messages:
    9,325
    Location:
    Seattle (Zombie Central), WA
    I'm sure glad I didn't invest in a $7K paperweight. Suddenly ATN isn't looking quite as bad as they used to? No, I don't have one of those either... but, I'm working my thinker.
     
  4. Homebrewer

    Homebrewer LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Sep 6, 2014
    Messages:
    614
    Location:
    Willow Park, TX
    One of my hunting Buds had an issue with his thermal Armasight 3-24...
    He recently contacted Armasight via web, then phone. Returned his scope to Armasight for repair.
    His thermal was examined/repaired. Now back home and mounted on his 6.8 night gun.
    Contact:
    support @armasight.com
    sales @armasight.com
    888-504-ARMA
     
  5. JPM_6.8

    JPM_6.8 LSB Member

    Joined:
    Oct 25, 2020
    Messages:
    46
    Location:
    DFW, TX
    He had better luck than me. Although I didn’t need warranty/repair, it was like pulling teeth to get Armasight/Flir to give me an answer on a technical issue I was having. Actually, now that I think of it ... I never got an answer, just kept getting passed back and forth between two email distribution lists.

    Hopefully, I can get another 10 years out of mine before it needs repair/replaced.
     
  6. elsegundo

    elsegundo New Member

    Joined:
    Nov 6, 2019
    Messages:
    1
    I've been trying to get my Armasight Zeus 2-8 640 30Hz fixed since the first week I bought it new. I am routinely rerouted to another department or am told they are not sure if its under warranty. I bought it Dec 2019 and have tried 4 times for repair over the approximately 18 months I've owned it. If I didn't know better I would say they are stringing me along until warranty has expired. I registered the unit shortly after I bought it but they say I never did. It is irrelevant because the warranty is valid for 2 years if you did not register within the first 60 days of ownership and 3 years if you did. Typically they ignore your email for a couple weeks then will respond after your 2nd email with an ambiguous comment that is not helpful. Then I'd correspond with one person who tells me I have to email another department. Then that person tells me I have to go online to one of their websites. After that fails I have given up for a period and repeat that process about every 3 months. The last communication I received was "I'm not sure it is covered under warranty". I have a N14 with the Flag tube which was awesome until it died so I keep that in the light tight box. Not sure what the future of that unit is because I've been told Armasight will not repair it and other vendors who might want to repair do not have spare parts for that particular Armasight product. I own two (2) Zeus 640's and both have lost all functions other than turning on/off and acting as a monocle with no zoom, no recticle, will not NUC and no key functions work when you press the buttons on top of the scope. It is looking like I gave Armasight $12,000 for a paper weight and two conversation pieces. It's obvious I misplaced trust in that company. I've switched over to Pulsar who just released update for all their current and previous models which gave the Pulsar customers new functionality which was apparently very significant in increasing the performance of their legacy products. Imagine that, a company that supports it's customer's and their choices in very expensive discretionary expenditures. I've seen a lot of evidence on other forum that Armasight customers and I have much in common. Its too bad there is no way to make Armasight fulfill their commitments.
     
  7. Fla_dogman

    Fla_dogman LSB Member

    Joined:
    Feb 7, 2017
    Messages:
    58
    Location:
    North Florida
    So and I to understand armasight is open for business again? And they're working on the older units?
     
  8. Fla_dogman

    Fla_dogman LSB Member

    Joined:
    Feb 7, 2017
    Messages:
    58
    Location:
    North Florida
    I spoke with armasight and they do service the older armasight scopes. It's not a warranty but at least someone will work on them if needed.
     
  9. JPM_6.8

    JPM_6.8 LSB Member

    Joined:
    Oct 25, 2020
    Messages:
    46
    Location:
    DFW, TX
    That’s great news. How did you get through to them? Last time I tried reaching out I was re-directed to FLIR CS which was an exercise of two groups referring me back and forth.
     
  10. Fla_dogman

    Fla_dogman LSB Member

    Joined:
    Feb 7, 2017
    Messages:
    58
    Location:
    North Florida
    I emailed them first, when they replied I called the C'S number to verify I understood them correctly. Here's the email reply

    have an older armasight Apollo 640 and battery pack. Do you provide service and repair on this model? I don't have a problem now but since the buy out by flir I like to know where I can get repairs done in the future. Thanks


    Thanks for contacting Armasight, we do offer repair services. As you noted, as of December 4, 2020, Armasight is no longer owned by FLIR.

    If your Apollo 640 were to develop problems in the future, isunder warrantyand was purchasedbeforeDecember 4, 2020, per legal agreements, the warranty repair must be processed through FLIR.
    You can reach FLIR at
    For Support
    Pleasecall (+1) 603-324-7600 OPTION 4
    ots-inquiries@flir.com




    If you believe you have a warranty repair case, please request an RMA on the FLIR Hub at https://customer.flir.com/Repair/. You will receive a reference number that begins with NQ. Once a customer service representative determines the warranty is valid, the RMA will be approved and you will be requested to go back into the Hub to retrieve your RMA and UPS label for return.


    A valid proof of purchase is required for warranty service and having it available when requesting the RMA will speed the approval process. The proof of purchase must be from a valid dealer and will be used in the event that we need to refund the sale. Refunds are made to the person named on the valid proof of purchase only.




    If the unit isoutof warranty, or was purchasedafterDecember 4, 2020 from opticsplanet.com, you would provide the following information highlighted in green:
    art Number:

    Serial number:

    Description of Issue/Symptoms:



    Warranty/Non-warranty - Purchased from/date:

    Once I receive this information, I would pass it along to our Repairs Department, who performs our evaluations, estimates and repairs.

    You will then receive an RMA number and shipping instructions. Once evaluated, you will receive an estimate for repairs. If you approve the estimate, we will repair your Apollo 640 and return it to the address you provide above.


    Please note that Testing and Evaluation is $125,after which we expect to be able to identify any issues and propose repairs.



    Return shipping is $15.



    Certain products are considered "Sealed Systems" and require that the seal be broken, cleaned and resealed - those products include Apollo Pro, Zeus Pro, Helios Pro, Prometheus Pro, Gen 2.5 (also labeled as PTS 233, 536 or 736) and Vampire.


    For those products, the minimum for T&E will be $375, after which we expect to be able to identify any issues and propose repairs.


    Return shipping is $15.



    Thanks -
    Mark Harris
    Armasight
     
    JPM_6.8 likes this.
  11. TEXASLAWMAN

    TEXASLAWMAN Lone Star Boars Owner LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Jul 4, 2013
    Messages:
    5,534
    Location:
    TEXAS
    ATN is still trash, I tried to warn people about Flir two years before they pulled the plug.
     
  12. TEXASLAWMAN

    TEXASLAWMAN Lone Star Boars Owner LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Jul 4, 2013
    Messages:
    5,534
    Location:
    TEXAS
    There is no Armasight anymore, optics planet and ATN bought the name to trick people into buying rebranded ATN junk.
     
    JPM_6.8 likes this.

Share This Page