Any help with Flir Thermal scope repair

Discussion in 'Night Vision/Thermal' started by steve13, Mar 13, 2021.

  1. steve13

    steve13 New Member

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    Mar 28, 2018
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    I have an out o warranty Flir PTS 233 that will not record, it say no memory available even though I deleted the files and then formatted it

    Works fine as a scope just lost internal recording

    Any help appreciated
     
  2. Ben

    Ben New Member

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    May 21, 2017
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    What is everyone doing with their armasight scopes that are out of warranty and not working? Flir will not service them so I basically have a $7000 paper weight
     
  3. Ratdog68

    Ratdog68 LSB Official Story Teller LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    I'm sure glad I didn't invest in a $7K paperweight. Suddenly ATN isn't looking quite as bad as they used to? No, I don't have one of those either... but, I'm working my thinker.
     
  4. Homebrewer

    Homebrewer LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    One of my hunting Buds had an issue with his thermal Armasight 3-24...
    He recently contacted Armasight via web, then phone. Returned his scope to Armasight for repair.
    His thermal was examined/repaired. Now back home and mounted on his 6.8 night gun.
    Contact:
    support @armasight.com
    sales @armasight.com
    888-504-ARMA
     
  5. JPM_6.8

    JPM_6.8 LSB Member

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    He had better luck than me. Although I didn’t need warranty/repair, it was like pulling teeth to get Armasight/Flir to give me an answer on a technical issue I was having. Actually, now that I think of it ... I never got an answer, just kept getting passed back and forth between two email distribution lists.

    Hopefully, I can get another 10 years out of mine before it needs repair/replaced.
     
  6. elsegundo

    elsegundo New Member

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    Nov 6, 2019
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    I've been trying to get my Armasight Zeus 2-8 640 30Hz fixed since the first week I bought it new. I am routinely rerouted to another department or am told they are not sure if its under warranty. I bought it Dec 2019 and have tried 4 times for repair over the approximately 18 months I've owned it. If I didn't know better I would say they are stringing me along until warranty has expired. I registered the unit shortly after I bought it but they say I never did. It is irrelevant because the warranty is valid for 2 years if you did not register within the first 60 days of ownership and 3 years if you did. Typically they ignore your email for a couple weeks then will respond after your 2nd email with an ambiguous comment that is not helpful. Then I'd correspond with one person who tells me I have to email another department. Then that person tells me I have to go online to one of their websites. After that fails I have given up for a period and repeat that process about every 3 months. The last communication I received was "I'm not sure it is covered under warranty". I have a N14 with the Flag tube which was awesome until it died so I keep that in the light tight box. Not sure what the future of that unit is because I've been told Armasight will not repair it and other vendors who might want to repair do not have spare parts for that particular Armasight product. I own two (2) Zeus 640's and both have lost all functions other than turning on/off and acting as a monocle with no zoom, no recticle, will not NUC and no key functions work when you press the buttons on top of the scope. It is looking like I gave Armasight $12,000 for a paper weight and two conversation pieces. It's obvious I misplaced trust in that company. I've switched over to Pulsar who just released update for all their current and previous models which gave the Pulsar customers new functionality which was apparently very significant in increasing the performance of their legacy products. Imagine that, a company that supports it's customer's and their choices in very expensive discretionary expenditures. I've seen a lot of evidence on other forum that Armasight customers and I have much in common. Its too bad there is no way to make Armasight fulfill their commitments.
     
  7. Fla_dogman

    Fla_dogman LSB Member

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    So and I to understand armasight is open for business again? And they're working on the older units?
     
  8. Fla_dogman

    Fla_dogman LSB Member

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    I spoke with armasight and they do service the older armasight scopes. It's not a warranty but at least someone will work on them if needed.
     

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