I pulled my hd38a out today after a couple of months in the safe and it was acting wonky. A few hours later the display S the bed. I contacted Myron at Night Vision Outfitters and told him my sad tale. About a half hour later a Sellmark employee is calling me about this scanner! The guy processed an return for me in no time. I don’t know if it will always go this way, but I have to say I’m nearly dumbfounded by the service levels shown by Myron and Sellmark.