Repair time

Discussion in 'Night Vision/Thermal' started by erForman, Jun 30, 2020.

  1. erForman

    erForman Greenwood, TX SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Sep 26, 2013
    Messages:
    254
    Location:
    Wise County Texas
    I sent my XP50 to Sellmark in Mansfield, TX for warranty work. Just curious if anybody else has done this and what is the average turn around time?
     
  2. diggler1833

    diggler1833 LSB Active Member

    Joined:
    Oct 2, 2018
    Messages:
    232
    Location:
    Southeastern OK
    Uh p
    Uh-oh. I got a brand new XP50 a month ago that was DOA with an internal battery issue. They've had it for two weeks now and I've never heard from them.

    Heard rumor that there are no replacement units available right now, so it might be a while...but I'm hoping in your case that you get fixed up quickly and I'm just suffering from horrible luck.

    I know two people now that have had replacement units come with issues and had to send those back as well.

    I'm not trying to bash Pulsar, but there seems to be a lot of problems with all of the Thermion lines right now.
     
  3. erForman

    erForman Greenwood, TX SUS VENATOR CLUB LoneStarBoars Supporter

    Joined:
    Sep 26, 2013
    Messages:
    254
    Location:
    Wise County Texas
    Mine is the older trail model, not a thermion. Got it back today so roughly a three week turn around. Looks like they fixed everything. I'll take it hunting as soon as I can.
     
    diggler1833 likes this.

Share This Page