Is anyone here

Discussion in 'ARMASIGHT' started by Fla_dogman, Mar 24, 2017.

  1. Jhop

    Jhop LSB Active Member SUS VENATOR CLUB

    Joined:
    Aug 29, 2015
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    679
    Location:
    Copperas Cove, Texas
    My past experience with Armasight Customer service was great. Andrew Amongol was great, he was on top of my RMA, and both of my thermals had the firmware updated and returned in a week. No so great this time. One of my two Armasight Zeus 640 3-24x75mm thermals wouldn't adjust the level and gain (brightness and contrast). Andrew asked for what firmare I had and said a new firmware would fix that issure. Armasight had both of my thermal for 6 business days and they hadn't even made it from shipping and receiving to the repair shop. Justin said he get right on it and they'd get to them Friday or first thing Monday. Well, it's Monday afternoon and I've tried calling 5 times overs 3 hours and all I get is an answer machine at FLIR customer service. I'm not going to call it Armasight, because obviously management has changed and so has the excellent customer service support.
     
  2. Green Swamp

    Green Swamp New Member

    Joined:
    Jul 29, 2017
    Messages:
    16
    Is this still the case with Flir? I was considering a purchase from their company. Dont want to get discouraged with my first thermal.
     
  3. TEXASLAWMAN

    TEXASLAWMAN Lone Star Boars Owner LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    Jul 4, 2013
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    TEXAS
    Andrew quit last week.
     
  4. Taco

    Taco LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB

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    Mar 20, 2015
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    Location:
    Jon Voight's Lebaron
    Ouch!!!!!
     
  5. Middy53

    Middy53 LSB Member

    Joined:
    Mar 26, 2017
    Messages:
    102
    Location:
    Montgomery Tx
    Apparently this is the new guy.

    Rogine Alejo
    rogine.alejo@flir.com
    650-265-4579
     
  6. Fla_dogman

    Fla_dogman LSB Member

    Joined:
    Feb 7, 2017
    Messages:
    47
    Location:
    North Florida
    I couldn't get any
    Great, I dealt with him before and wasn't impressed
     
    Middy53 likes this.
  7. Taco

    Taco LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB

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    Mar 20, 2015
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    Location:
    Jon Voight's Lebaron
    Yeah he's. I've enough but his English.....not so good.
     

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