Flir PTS 233 firmware update?

Discussion in 'Night Vision/Thermal' started by Tye, Aug 27, 2018.

  1. Tye

    Tye New Member

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    Anyone know how to download new firmware on the PTS series scopes? The instructions in the manual don't work. I've searched the web with no luck.
     
  2. Tye

    Tye New Member

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    Ok, I got the scoop. For those wanting the upgrade, you need to email Flir at OTS-Support@FLIR.com. I downloaded the firmware and here is what the update fixes. The picture appears to be clearer and now you can view/delete your pics through the scope. There is a wifi setting, but it doesn't work yet. Here is a list from the engineers
    image.png
     
  3. Iguess

    Iguess New Member

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    What is the firmware update number? Just curious if my new 233 came with the latest firmware. And also, have you used the Flir OTS app?
     
  4. Brian Shaffer

    Brian Shaffer Pro Staff Third Coast Thermal SUS VENATOR CLUB LoneStarBoars Supporter

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    Thanks Tye! I contacted FLIR as you suggested. Got the following reply..

    Thank you for contacting FLIR OTS.
    A new case has been generated for you regarding ' FLIR PTS-736 Firmware update .'

    Your case number is: CAS-12159-G8J0V4 .

    Someone will be contacting you shortly.


    Let's see how long it takes this time....
     
  5. rustybucket

    rustybucket New Member

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    After I updated my 233 this is what it says:

    FW: PBMC1805041435
    SW Version: 2360
    Boson SW Version: 2.0.14857
     
  6. Iguess

    Iguess New Member

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    Cool, thats what mine came with
     
  7. Tye

    Tye New Member

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    Yep. That is what I got
     
  8. bar-d

    bar-d Head Wrangler, Chief Manure Manager: Bar-D Cattle

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    Checked mine. That's also what mine shows.
     
  9. rustybucket

    rustybucket New Member

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    Holy cow, its an epidemic! Ha
     
  10. Zhelton

    Zhelton New Member

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    I received my flir pts233 yeaterday and checked the firmware and it needed the update. I sent an email yesterday..
     
  11. Brian Shaffer

    Brian Shaffer Pro Staff Third Coast Thermal SUS VENATOR CLUB LoneStarBoars Supporter

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    I received this on Oct 4, just a little over 2 weeks asking for service help.

    Dear Brian, Thank you for contacting us. Please accept our apologies for the delay with respond. Our service center is moving to another facility right now. We are working on the improvement of customer service and right now the system is in the process of adjustment. Very soon we will be able to provide you with all you needed, we ask you to wait just a little bit longer before the updates will be available and we will be able to provide it to you. Could you please tell where are you located? Are you the US citizen? Which firmware version do you have?

    Best Regards,

    Lana Legkaya

    Support Team Member – OTS Products
     
  12. bar-d

    bar-d Head Wrangler, Chief Manure Manager: Bar-D Cattle

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    Not surprised. It usually takes me at least a week and 3 or 4 emails to get a response.
     
  13. Zhelton

    Zhelton New Member

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    Received my files this morning to update the firmware in my pts233. Currently updating now. Hopefully brian you will get yours asap
     
  14. Zhelton

    Zhelton New Member

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    So i completed the update with no problems. A surprise feature now is bluetooth, i dowloaded the flir ots app for my phone and connected my pts233, i can now change any of my settings from my phone. Not able to view the screen unless im an idiot, which could be. Also has a ballistic app and map of where you are located.

    Any one else played with the bluetooth feature and app yet?
     
  15. rustybucket

    rustybucket New Member

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    My Bluetooth worked with the ots app before the update. I think what changed is now you can turn the Bluetooth off in the menu. I think, I'm not sure cause I don't remember it being like that before the update.
     
  16. Brian Shaffer

    Brian Shaffer Pro Staff Third Coast Thermal SUS VENATOR CLUB LoneStarBoars Supporter

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    I love this stuff. Why would you need to change the settings on your scope from your phone?
     
  17. Zhelton

    Zhelton New Member

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    Who knows???
     
    Brian Shaffer likes this.
  18. rustybucket

    rustybucket New Member

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    When I'm using my scope my phone is nowhere near me. I would just like to download pics and vids with my phone, thats all I would like.
     
  19. Brian Shaffer

    Brian Shaffer Pro Staff Third Coast Thermal SUS VENATOR CLUB LoneStarBoars Supporter

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    So after more than a month from when I contacted FLIR, this morning at 8:45, I received this message. It seems that Lana at FLIR CS is asking some other party to provide me with a firmware update. Mind you, the issue isn't resolved yet. We are still trying to get a firmware update for me...

    To
    CC
    • Brian Shaffer
    Dear Sirs,
    Could you please provide firmware update for our customer?
    Best Regards,
    Lana Legkaya
    Support Team Member – OTS Products
     
  20. rustybucket

    rustybucket New Member

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    Brian, PM inbound.
     
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