Armasight Customer Service

Discussion in 'ARMASIGHT' started by Homebrewer, Apr 21, 2016.

  1. Homebrewer

    Homebrewer LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    Well, I finally shipped my Zeus Pro 640, 100mm, 30hz back to Armasight for software updates.
    I contacted Andrew 2:30 pm 4/14 and received RA# via email for scope return and upgrade.
    Attached one copy of RA form to the outside of my pelican hard case, and placed another copy of the RA form inside with my thermal...
    -
    4/14 - I shipped my scope insured via UPS.
    4/19 12:42 pm - Arrived at Armasight, and signed for by Bridley.
    4/20 12:44 pm - Shipping info sent to FedEx.
    4/20 5:01 pm - Picked up by FedEx.
    4/25 delivery ETA to Texas!
    -
    24 hours total time to upgrade my scope.
    Outstanding customer service from Armasight!
     
    Last edited: Apr 21, 2016
    Chopperdrvr, FrankT and TEXASLAWMAN like this.
  2. scrmblr1982cj8

    scrmblr1982cj8 LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY LoneStarBoars Supporter

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    That's awesome! Not too many companies that that kind of turnaround.
     
  3. slim_shady

    slim_shady LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    Does Anderew have a direct line?
     
  4. Homebrewer

    Homebrewer LSB Active Member LSB TURKEY BUZZARD PRESERVATION SOCIETY SUS VENATOR CLUB LoneStarBoars Supporter

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    I selected Customer Support from the phone menu when I called... Andrew answered.
    Not sure what his direct line number is.
     
  5. BigRedDog

    BigRedDog LSB Active Member SUS VENATOR CLUB LoneStarBoars Supporter Vendor

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    KATY, TEXAS
    888-959-2259 x110
     

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